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Kronos HR/PR: What Is Your Policy On...Policies?

  
  
  
  
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When you look at medical or life insurance policies there are generally two layers to them. There is the big concept, large-type section and, of course, the infamous minute detail, small-print section where the gnashing of arcane points is explicitly called out with mathematical precision. Written Pay & Leave Policies in most companies are the same with the big ideas called out in the HR/PR Policy docs and the hair-splitting details called out in…well? Where are all those pay precedence, rounding precision, cascade sequence, over limit, allow less than zero policies documented?  In most companies you actually have to look at the configuration code – Payrules, Workrules, Paycodes, Leave Cascades, etc to know what will really happen when various work and leave hours are run thru the mill. Is this best practice?     

Now We Have Kronos, It's Payroll Time - Part II

  
  
  
  
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Last we spoke, we were discussing how Kronos Workforce Timekeeper affects the payroll process.  Well, we got half way there.  Follow along as we finish our trip. 

Kronos Workforce Central New Features (Saving the Best for Last)

  
  
  
  
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For those following the Kronos New Feature Series, this will be the last article in the series – THE END! However, comment posting will still be available for the entire series. We talked about new features available to customers upgrading to the most current version of Kronos Workforce Timekeeper. The prior articles covered why an organization might use some of the new Workforce Central (WFC) features and why they should consider upgrading. Simply speaking, what’s in it for us? What is this talk about an “Upgrade Studio”? So let's wipe the dust off that old Kronos version and weigh if the change is worthwhile.

Payroll Sign Off in Kronos Timekeeper

  
  
  
  
Now that's a lock!

Once a pay period has closed, the payroll process begins. Basically, the payroll process incorporates preparing the time collected in Kronos Workforce Timekeeper, reviewing and validating that data, then sending it over to your payroll system. Your payroll system then processes the data and does many things, the most important of which is to provide pay checks or direct deposits to employees.

Now We Have Kronos Timekeeper, It's Payroll Time! Part I

  
  
  
  
One more meeting...ahh, another meeting.

You are a payroll manager who has recently learned that the parent company is requiring you to use Kronos Workforce Timekeeper.  They have been on the system for years, however, they are now requiring all of the satellite businesses to implement it as well.  I can’t get into the detail, but I will review the basic steps required.  As an overreaching policy for all of these steps, make sure you are as accurate as possible, and that you completely finish one step before starting another.  In this first of two entries, we start to understand how Workforce Timekeeper fits into your payroll process. 

Kronos Payroll, a Boeing 737, and Big Picture training

  
  
  
  
Payroll is just like thisAir Traffic Control to the Payroll Office … We have an employee questioning why the health care deduction changed on their last pay check … Beware of turbulence …

Being a technical guy (ok, ok, I.T.) partnering with Payroll departments for 25 years, I’ve come to the belief that payroll processing and commercial airline piloting are really very, very similar disciplines.  You Payroll folks know the routine – get 99.9% of the checks correct this year, and all you’ll hear about is the .1% that were incorrect.   Meet our airline counter-parts – 100% safe landings should be more of a “requirement” than a “goal”, right?

Every good Payroll office works from a checklist, or series of checklists.  The Boeing 737 Captain with 25,000 hours in his/her flight log starts each flight working through the pre-flight checklist – a checklist of the most basic switches and settings on the plane.  Guaranteed this experienced pilot could fly the plane without any reference to the checklist.  Still – these checklists are considered an absolute requirement to meet the 100% safety requirement.

Inside the checklist - Airlines have routine checklists, as well as extended checklists covering weather events or mechanical failures.  Procedures in the Payroll Office need to include routine pay cycle steps and audits, along with links to special situations. Is this a bonus cycle, or is this the end of a month, or a year, or the first pay of a new year?  Is there special consideration needed for a holiday that fell in the pay period – or a weather related closing?  Without the checklist, the most experienced pilot, er, payroll administrator can miss key steps simply because of an ill-timed phone call.

Beyond the checklist - project yourself into the passenger seat of your favorite airline (or payroll cycle).  Checklist-driven-procedures are wonderful.  However, when Captain Sullenberger was landing his Airbus in the Hudson, I’m pretty sure he was working beyond any checklist they could find on that plane.  We demand our pilots know WHAT THE SWITCHES IN THE CHECKLIST ACTUALLY DO.  We need them to be able to react quickly and appropriately.

In a payroll world where governing bodies are changing our rules daily, and where finances are driving HR administrators to dream up more and more creative benefits plans, we really need to understand our Payroll solutions and their capabilities.  Train hard, my friends.  Spend time in the flight simulator – attend training and conferences, join discussion groups (like Kronos-Fans!), ask Kronos and all of your software vendors for tools, not just specific solutions.  We owe it to our payroll passengers, who are simply expecting a smooth, on-time flight.
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Thanks for welcoming our newest guest author Terry Shook. Terry is the Kronos Application Manager at Philhaven Behavioral Health Hospital in Mt. Gretna, PA, with over 20 years of HRMS systems administration experience. He has a 15 year association with Kronos Workforce products, dating back to version 1B!

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PARALLEL THINKING

  
  
  
  
PARALLEL FESTIVUS POLES

We have two client projects underway at Improv now that have “Parallel Testing” on the project plan.    In my experience these appear to come pre-printed on Kronos HRIS/Payroll Project Plans from the factory like Christmas and Hanukah do on a Calendar. It’s there at the end even if you only celebrate Festivus. I recently read a blog on HRIS projects that went as far as this statement about parallel testing:

Good HR/PR/IT Governance - Yes A Top 3 List!

  
  
  
  
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One of the best things about working for new clients is seeing how they employ essentially the same Kronos software differently to solve very similar, if not identical, business problems.  Over the years this has given our technical specialists a variety of different perspectives—not just on how to get the configuration to work in certain situations but also what it can be like to maintain and change these structures over time.

You want Kronos 6.2 with that?

  
  
  
  
Kronos 6.2

A customer of ours has engaged us to help them re-engineer their Kronos timekeeping and scheduling environment.  We recently suggested to them that upgrading to the latest version of Kronos from their slightly earlier version might be desirable as part of the project already underway.  Although some leeway was granted to do a test upgrade and assess the pros and cons, the idea was nixed before a formal review was completed.

Where were you when the page was blank?

  
  
  
  
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My father used to ask his young engineer recruits “Where were you when the page was blank?” when they complained about the design of something existing that they had to interface too.  On the face of it the question implies they should have spoken up much earlier. The subtext, however, was usually that since the design often pre-dated the young engineer’s birth he or she may not yet have sufficient seniority to be disparaging other’s designs.  It also reminded people that the original designers designed to the original requirements not to what came along years later with new concepts, methods, tools, or technologies in the mix. So basically if you weren’t in the room when all those requirements were being discovered and decided upon then you probably have no basis to comment.  Until my father’s engineers learned this they weren’t invited to anymore design discussions.

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