It is time for your organization to upgrade. Beyond the regular considerations, such as version, strategy, goals, and alignment, you must also consider who you will work with to complete your Kronos project. While some organizations have the internal staff, bandwidth, and knowledge required to complete a project in-house, most organizations require outside help. The process of choosing whom to partner with can be a challenging endeavor. However, there are clear benefits to working with a Kronos Services Partner. Initial conversations will reveal if your organization is compatible with the processes of the services partner in questions. The getting-to-know-you phase should answer questions like, Was the statement of work detailed, and gave you confidence that your requirements were heard and understood? Were your calls returned quickly? Were you provided the information you needed in a timely fashion or were there delays? Was the presentation focused more on you and your company’s requirements or in selling a service? If desired, were you given the opportunity to speak with an applications consultant? These are all questions to ask that will reveal whether or not that particular Service Partner will be a good fit for your organization and Kronos Project. Beyond those specific questions, there are three main benefits associated with working with a Kronos Services Partner:
1. Experience
Improvizations’ consultants are typically seasoned workers with years of experience in the workforce and across multiple Kronos projects. This gives them both the business insight to guide business strategy as well as the expertise to configure your application correctly and efficiently. For complex issues, consultants are often able to quickly develop custom solutions.
2. Bandwidth
Often employees and IT staff are tasked with supporting multiple applications, reducing both bandwidth and the opportunity to become deeply specialized. A Kronos services partner can free up your employees and IT staff to spend time on other important initiatives, and it can provide knowledge transfer to increase skills and knowledge.
3. Neutral Opinion
A Kronos services partner should have one goal: to provide services that support using Kronos in a way that is advantageous to your organization. Being an independent voice allows Improvizations to provide you with guidance when faced with strategic purchasing decisions or long-term planning.
Choosing a services partner can be compared to inviting a stranger into your home: there needs to be an element of trust between you in order for each party to feel comfortable. Communication is vital; you must feel comfortable in both the expertise and responsiveness of your partner. During our sales process, we work very hard to make sure that we are the right fit for your company. We are very proud of our core values, including our customer focus, our personalized service, responsiveness, and attention to detail through clearly communicated statements of work.
To learn more about what it is like to partner with Improvizations, download our new Checklist, “Choosing a Kronos Services Partner.”
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