4 Key Questions to Ask before Investing in Workforce Management Software

Aug 11, 2017 12:00:00 PM

Recent studies revealed that over a quarter of software deployed by organizations is unused or rarely used.  Organizations often do not have processes in place to accurately manage and utilize software assets. If software is not implemented or utilized properly, it can cost organizations hundreds and thousands of dollars. Workforce Management software is a big investment. There are many things to consider before making a decision, such as: scalability, budget, whether you’re buying more software than you need, how the new workforce management software solution will be implemented, etc. Dan Buckhout, a seasoned business management professional and strategic leader at 70kft, spoke on the mistakes organizations make when purchasing Workforce Management software. “The decision about which solution is the best for your workforce is a matter of value, not cost. A lower cost option that doesn’t perform a key function as well as a higher cost option may cause operating inefficiencies that cost your organization far more over time than the initial outlay.”  When investing in Workforce Management software, how can you best prevent lost or wasted resources? By asking the following questions:

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Discover the Details: 5 Crucial Details for a Successful WFC Upgrade

Nov 6, 2015 10:30:00 AM

"Details create the big picture."

Sanford I. Weill

When starting or completing an enterprise implementation or WFM upgrade, simple yet crucial elements are often overlooked. Failing to fully account and plan for all variables in the total Kronos equation guarantees an overbudget and under-delivered project. An organization must be dedicated to the details of their WFM project. Kronos can be a complex project for any IT department; for example, modules have different installation procedures, care must be taken to ensure the application and web servers have the correct bandwidth and are running compatible software versions, and individual user workstations may need to be adjusted for browser compatibility. Within the organization itself, there may be exempt and non-exempt employees, multiple payrolls, union rules, scheduling issues or OSHA incident tracking requirements. Additionally, most Kronos projects require participation from a blended team of decision makers including HR, Finance, IT, Payroll, Internal Audit, etc., not to mention a very diverse mix of end-users! In this two part series, we will discuss the essential details that must not be missed during a WFM implementation or upgrade.

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Ready for WFC 8? Successful WFM Implementation Strategies

Jun 5, 2015 8:00:00 AM

 

Companies invest substantial labor and financial resources to
deploy workforce management software.

Why do so many projects fail?

Although each Workforce Management implementation has its own unique needs and requirements, WFM projects share certain commonalities: they are complex, require detailed strategy and thoughtful change management. Failure can have catastrophic consequences across an organization. With Kronos Version 8.0 being released, it is time for many organizations to start considering an implementation or upgrade strategy. Strategic planning at the outset of the implementation saves time and money while increasing the likelihood that expected benefits will be delivered on time and on budget.

Software implementation and upgrade projects are prone to failure. Overall, an estimated 74% of IT (Information Technology) projects fail in delivering “the promised functionality on time and on budget.” An average 66% of software projects experience a cost overrun, 33% experience a schedule overrun and 17% fail so badly they can threaten the very existence of the company. In fact, 50% of businesses had an IT project fail in the last 12 months. Workforce Management Software (including Kronos®) implementations face similar threats.

Kronos® implementations can be particularly challenging and complex.

Depending on the business needs of an organization, a Kronos deployment can touch every facet of the company, including employee timekeeping, payroll, benefits and HR administration. From a technical side, HR, Payroll and Accounting systems may be affected through single and dual-feed data interfaces. Not only are employees and systems affected, but compliance with legislative mandates and union agreements can also be major concerns for a Kronos implementation. An organization implementing any Kronos version across multiple locations must also contend with a variety of local, state, federal (and in the case of an international deployment, country) regulations. Failure to adequately meet these requirements can be costly. Intangible aspects of a difficult or failed implementation impact an organization as well - no employee is happy to have their paycheck or benefits miscalculated.

Failure is not an option; strategy is the solution. [Tweet This] 

Too often, organizations will begin an IT project with no clear direction on where they currently are or where they are going. The pressure of a necessary Kronos upgrade can cause decisions without direction. The literature agrees: software project failures are often the result of inconsistent stakeholder involvement and commitment, fuzzy business objectives or a failure to align project requirements with business needs. 

Identifying and mitigating the most common sources of risk or pain points in a Kronos implementation is the first step to ensuring success.  [Tweet This] 

Strategic implementation planning must identify an organization’s Critical Success Factors (CSFs). These factors will vary by organization size, location(s) and industry. To avoid costly overruns or inadequate delivery, a successful implementation plan will include:

  • Strategic Alignment 
  • Strategic Reconciliation 
  • Gap Analysis 
  • Project Charter 
  • Change Management 

To continue reading click below to download our new whitepaper: Successful Implementation Strategies. 

                        

Download! 

 

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A Kronos Implementation: Planning for Complexity Part 2

May 15, 2015 8:00:00 AM

 

Last week we discussed the inherent complexity in a Kronos implementation: part one of our three-part series about simplifying a complex enterprise Kronos implementation or project. We reviewed how to properly assess your project team’s mix of resources and skills by performing a current state analysis and how to create a resource inventory using that information. In part two of our Kronos Implementation series, we will discuss the next step of the simplification process: starting with the end in mind.

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How to Succeed at Project Management: Building a Proper Foundation

Feb 26, 2015 7:00:00 AM

 

We never intentionally set ourselves up for failure. However, in the world of IT project managment, new managers will often find themselves in the midst of a project doomed to fail, without fully understanding who or what went wrong. In order for any IT project to be successful, it must be built on a strong foundation. There are four key building blocks necessary to build a strong foundation for an enterprise IT project.

 

 1. Approved Business Case 

The first step in any IT project is to design your business case. The business case records the justification for starting a project. It describes the benefits, costs and impact, plus a calculation of the financial case. Clearly outline the expected business outcomes and the strategic reasons for your Kronos implementation. Document, define, and discuss all of the different factors included in the project. Once you have your project outlined and defined, gain approval from all business and project sponsors. 

 

2. Sufficient Requirements and Strong Internal Support

 Strong Internal support and alignment will give a Project Manager and team the confidence needed to strive for difficult goals. Make sure the project goals are achievable, while still stretching your team to improve. It is essential to always have sufficient requirements for your team. 

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Most companies use less than 50% of Kronos workforce management software functionality. How much utilization do you have?

Would you benefit from a process that helps your organization verify your Kronos configuration and associated processes to ensure you are making the most of your Kronos application?

Learn more or download The Case for Gap Analysis.

file_downloadThe Case for Gap Analysis

Companies invest substantial labor and financial resources to deploy workforce management software Why do so many projects fail?

Do you know the best practices - and the pitfalls to watch for - to deliver a successful project?

Our white paper, Successful WFM Strategies, explores effective steps you can take to deliver a successful project.

file_downloadImplementation Strategies

Are you thinking about upgrading? There are different ways to approach an upgrade. Learn more, or download our Ready to Upgrade checklist, to explore your options.

file_downloadReady to Upgrade?

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