How to Ensure User Adoption after Upgrading Kronos WFC

May 30, 2017 7:30:00 AM

The world of technology is driven by innovation and continual change. It is easy to get overwhelmed by the amount of evolving technology we use everyday. The average adult spends 45% of the 15 hours and 45 min he/she is awake using some form of technology. However, our frequent personal use of technology does not necessarily transform into user adoption of workplace technology. One of the biggest challenges organizations face when implementing or upgrading their WFM application is a lack of user adoption. People resist change – it is a cliché because it is true to the extent that organizations often deal with significant internal resistance during the implementation of major systems, especially a system like Kronos which touches every employee. Therefore, dedicating a significant amount of time, energy, and resources into Change Management planning is key to overcoming natural resistance.

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3 Major Threats to User-Adoption during a Kronos Version 8.0 Upgrade

Jan 6, 2017 8:00:00 AM

User-adoption is a major challenge for any organization upgrading or implementing WFM software. People are programmed to resist change. As workforce innovators, it is the project leaders job to proactively monitor any variables that may hinder users from fully adopting the new software. Fear of the unknown is one of the main contributing factors of a lack of user adoption. In order to take steps towards shedding light on some common unknown project variables, here are the three major threats to user-adoption we have seen during a Kronos Version 8.0 upgrade.

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User Adoption Assessments: Are they really necessary?

Mar 24, 2015 11:30:00 AM

 

“However beautiful the strategy, you should occasionally look at the results.”

- Sir Winston Churchill-

Strategic planning without analysis is ineffective. The design or evolution of a strategy should be based on analysis of previous results. Without understanding where changes need to be made, organizations may repeat costly and ineffective policies. Creating a strategy for Kronos training is no different. Analyzing previous Kronos implementations for training results can help successfully plan for the next one. For organizations that are implementing Kronos for the first time, inquiring into the experience of other organizations may be beneficial. User adoption assessments are a necessary part of the analysis process for any trainer. Without user assessments, we have no way to measure the success of the training and the overall product implementation.  

We define user adoption as:

 “Presenting information about a new technology in such a way that it becomes an accepted part of an employee’s work day regimen, ensuring they understand it and accept it as part of what they do.” 

 

Adoption is achieved through the Kronos Training cycle, which consists of:

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Most companies use less than 50% of Kronos workforce management software functionality. How much utilization do you have?

Would you benefit from a process that helps your organization verify your Kronos configuration and associated processes to ensure you are making the most of your Kronos application?

Learn more or download The Case for Gap Analysis.

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Companies invest substantial labor and financial resources to deploy workforce management software Why do so many projects fail?

Do you know the best practices - and the pitfalls to watch for - to deliver a successful project?

Our white paper, Successful WFM Strategies, explores effective steps you can take to deliver a successful project.

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Are you thinking about upgrading? There are different ways to approach an upgrade. Learn more, or download our Ready to Upgrade checklist, to explore your options.

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