The Kronos Guy Blog

Please complain about Kronos Software and Improv's Consulting!

Bryan deSilva — Sep 2011

I'm inspired by Seth Godin's treatise about "Please Complain". He talks about the reasons people hide from it and why some encourage it. 

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Software Doesn't Solve Problems, People Do

Bryan deSilva — Sep 2011

I just read an article from a completley different discipline and am really happy to see that some truths are common everywhere. Ken Kaufman is a blogger I follow for Financial and Accounting guidance. He writes about all sorts of stuff from Customer Service to CFO goodies and I generally agree with his point of view. This particualar article talks about a topic near and dear to all of Improvizations Kronos Consultants,

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What was that Kronos issue last week about?

Raymond Ney — Sep 2011

As a support technician in a past life, I found myself handling a variety of issues. In the support arena, our mantra was document, document, and then document some more. This would greatly assist the entire team in determining if it was an environmental issue, upgrade issue, product issue, or something that was "working as designed" (often the acronym used was it is “WAD” from Engineering). News flash; most of us don’t like documenting! So what keeps me motivated to actually do it? VALUE! Well written documentation provides transparency, clarity, and can help initiate participation that sometimes cannot be accomplished without scheduling multiple team meetings.

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Defining "Appropriate" in Kronos Workforce Timekeeper Training

Dwain Lambrigger — Sep 2011

I was talking to my daughter yesterday. She was trying to decide what to wear. Deciding on a dress, she asked me what I thought.
"You look beautiful, but don't you have PE today?" I asked

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PARALLEL THINKING

Jeff Millard — Sep 2011

We have two client projects underway at Improv now that have “Parallel Testing” on the project plan. In my experience these appear to come pre-printed on Kronos HRIS/Payroll Project Plans from the factory like Christmas and Hanukkah do on a Calendar. It’s there at the end even if you only celebrate Festivus. I recently read a blog on HRIS projects that went as far as this statement about parallel testing:

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Kronos Training Projects: What To Do When There is Nothing To Do?

Dwain Lambrigger — Sep 2011

During implementation projects, we, as training implementation gurus often have to wait. Whether it is for a configuration to be competed, an interface, or just because of customer driven politics, training gets stalled. What can we do when there is nothing to do? 

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