It's Yours, Own It - Empowering Employees in Your Kronos Training Plan
Mar 19, 2010
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What is the purpose of your Kronos training program? I would propose that your goal is to create an environment in which employees can understand the new application while motivating them to use it correctly. Obviously the two key facets here are the environment of understanding, and motivation. Let's look a little more closely at these two factors.
Creating an Environment that Promotes Understanding- One means of developing this type of environment is to capture the real world for learners. Learners already know what their job is, and what affect it has on the organization. Take advantage of this as much as possible. This is why on-the-job training will always be a valid, and valuable teaching technique. When learners have the opportunity to learn by doing, and they do it consistently, understanding soon follows. Using Kronos Training Zen, the real world is apparent in guided and independent exercises, real world examples, and the incorporation of organizational policy and procedure. Go a step further. Involve employees in your training events, as trainers or training assistants. Learners will appreciate the expertise of a comrade, rather than a trainer they have never met. They will have more respect for a trainer who is also an employee, and be more willing to accept what is being presented.
Motivation - What motivates people? Is there one thing that motivates everyone? All human motivation is either intrinsic or extrinsic. Basically, intrinsically motivated people are those who are motivated by what they can do. They don't believe their achievements are determined by luck, and strive to master a topic or skill, to totally understand that topic or skill. Extrinsically motivated individuals are motivated by external factors. Common external motivators are:
In many organizations, these two types of motivation can be intertwined. For example, one employee may want to learn Kronos Workforce Central tasks so they can do a better, more efficient job. Another employee may want to master Workforce Central so they can be recognized as a superuser. Both employees have a similar goal however one is intrinsically motivated, and the other extrinsically.
With this in mind, a curriculum can be developed that can motivate all learners. All employees understand that they are generally rewarded for doing a good job. Some need that financial reward, others are rewarded by doing the job itself. When developing course ware materials, it is vital to incorporate motivational segments that apply to all learners. This is yet another reason to have employees take part in a training event. They are best able to communicate real world motivation to learners, and do it at both detail, and general levels.
By involving employees during the curriculum development phase, the motivational statements will more closely mimic the factors that motivate learners. Leading to an increased desire to learn, and eventually master the tasks required in their Kronos Workforce Central job.