Workforce Management software is a substantial initial investment. With so much planning and weight put into selecting the application, organizations tend to forget one of the most effective ways to ensure ROI from their investment: training. In fact, the total loss to a business from ineffective training is a staggering $13.5 million dollars per 1,000 employees. Effective training not only increases ROI, it also engages and enables employees to do their job more effectively. In a recent survey, 56% of surveyed HR managers reported that training and development are essential business enablers, however their organizations do not work to increase employee-learning opportunities. Maximizing the potential and skills of your employees can optimize all other aspects of your organization. In order to get the most out of your application, it is of crucial importance that your organization creates and initiates a training plan.The ultimate goal of any Kronos training is user adoption. We define user adoption as:
Presenting information about a new technology in such a way that it becomes an accepted part of an employee’s work day regimen, ensuring they understand it and accept it as part of what they do.
Although there are many benefits when Kronos is integrated, such as allowing an employee to perform more efficiently or giving a manager analytic information needed for scheduling, successful user adoption will ensure the highest level of ROI and long-term usage from the program. Here are a few key ways to make sure your Kronos Training plan creates user adoption within your workforce.
1. Understand How your Organization is Using Kronos
A thorough understanding of how you plan on using and benefiting from the software is the first step of the training process and a goal of user adoption. Once you have outlined your goals, you will be able to efficiently outline an optimized training experience. Make sure to understand exactly what your corporation is gaining from training, including Kronos labor productivity as well as internal and external Kronos support.
2. Customize your Training
Within a training audience there are many different levels of education as well as learning styles. Make sure to understand every user group and how they learn best; from what materials make the most sense to what learning event is the most useful for that group. Appeal to each different learning style: auditory, visual, and kinesthetic. Fill in your curriculum with real world examples, making sure they reflect situations your audience would experience during their day-to-day responsibilities. Use language and definitions that are familiar and recognized. Finally, take the time a participant has spent with the organization into account. They may be a new hire, in a new role, or just new to Kronos. All of these cases should be considered when customizing training materials or a learning event.
3. Teach with "Why" in Mind
It is crucial that everyone involved in training understands how implementing Kronos will benefit, not only the organization, but also them individually. There are many benefits to implementing Kronos. Kronos may help make their jobs more efficient, it may give a manager more information and therefore more control over what they do. Kronos may help minimize costs in several areas, increasing profit sharing for employees and putting more money in their pockets. Motivation and consistency are the key variables in user-adoption as well as making employees feel involved in a worthwhile endeavor. If you have all three, you are more likely to experience a successful training.
4. Consider the Training Environment
Make every effort to have a stable training environment, supported with quality training materials, such as hand-outs or manuals. The training materials used should closely match the real world tasks employees undertake, and be efficient enough that employees (or trainees) will want to use them because they recognize the task the employees are undertaking and are "to the point."
5. Include Post Training Analysis
Often overlooked, Post Training Analysis is a crucial step to ensure long-term training success. No training will be perfect the first time. An important part of user adoption is making sure you hit the mark with training by regularly identifying areas of improvement. Look for signs of gaps in your training. For example, if multiple trainees start asking the same question about a certain part of the program, that could indicate a significant training gap.
Are you ready to start your Kronos Training? If so, now is the ideal time to start building your training framework. A Kronos training framework is the starting point in identifying the needs of your complete training plan. It is not to be confused with a final, detailed training document, but is extremely helpful for organizing preliminary thoughts and planning. If you are ready to start planning your Kronos Training or learning event, you can download Improvizations' training framework by clicking on the button below.