Last week, we shared part one of our two-part series: Discovering the Details: 5 Crucial Details for a Successful WFC Upgrade.
We discussed the importance of dedication to the details of a WFM project. Kronos can be a complex project for any IT department; for example, modules have different installation procedures, care must be taken to ensure the application and web servers have the correct bandwidth and are running compatible software versions, and individual user workstations may need to be adjusted for browser compatibility. Within the organization itself, there may be exempt and non-exempt employees, multiple payrolls, union rules, scheduling issues or OSHA incident tracking requirements. Additionally, most Kronos projects require participation from a blended team of decision makers including HR, Finance, IT, Payroll, Internal Audit, etc., not to mention a very diverse mix of end-users! All of these different factors create potential for implementation mistakes or mishaps. With so many diverse requirements to manage, it is crucial to make sure that no detail is neglected throughout the entire WFM project. Designating a serious Project Manager, creating project teams, and proper documentation were the first three crucial implementation details we discussed last week. The last two major details necessary for a successful implementation or upgrade are the Test Environment and Change Management.