The world of Workforce Management Software is consistently changing. Since large workforce management systems like Kronos touch every employee, organizations often deal with significant levels of internal resistance during any system upgrades. People resist change in many different ways: from foot-dragging and complaining to petty sabotage or even outright mutiny. Change is a universal challenge because change always brings more work. The individuals closest to the change often find themselves in a place of resistance because of the inevitable unanticipated glitches in the middle of change, per “Kanter’s Law” that “everything can look like a failure in the middle.” Navigating change in the workplace is one of the most challenging endeavors an organization must take on. Dedicating a significant amount of time, energy, and resources into organizational Change Management is key. Our definition of Change Management is:
Change Management: How an organization plans to help employees deal with change and use the new software correctly.