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Would You Rather Talk?

Schedule a meeting with The Kronos Guy to talk through your support options.

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Support Plans from Improv

Improv Flex options give you dedicated people & dedicated support. No. More. Waiting.

Flex Support icon

Flex Support

A support package designed to address and resolve the most common UKG system issues.

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Flex StaffAug icon

Flex StaffAug

Dedicated UKG experts committed to daily system optimization and advocating for your team.

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Flex Custom icon

Flex Custom

A fully tailored support program. Yes – anything can be on the table!

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Why Improv?

Because Efficiency is the Ultimate Workforce Flex.

Waiting for critical UKG support is costing you time, money, and efficiency. Stop putting out fires and get consistent UKG support. Improv Flex will help you:

  • Expand your UKG capabilities

  • Avoid costly downtime

  • Control costs & improve outcomes

  • Streamline system processes & procedures

  • Monitor & identify potential issues

  • Execute strategic best practices

  • Assess system security

  • Prepare for upgrades & migrations

  • Improve system training

  • Support & equip your in-house team

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Flex Support icon

Flex Support

10+ hrs/mo

A monthly support plan to resolve the most common UKG system needs.

Get Started

Flex Support addresses the most common UKG support needs.

It provides advanced application consulting to clients with a simple model.

It includes troubleshooting issues, configuration changes, and a variety of small additions.

Business Systems Analysis

Available

Available

Requirements Gathering

Available

Available

Configuration (New)

Limited

Available

Available

Configuration (Changes)

Available

Available

Documentation

Available

Available

Training

Available

Available

Testing

Available

Available

Change Management

Limited

Available (PM Aug)

Available

Interface Troubleshooting

Available

Available

Interface Development

Limited

Available

Available

Custom Report Troubleshooting

Available

Available

Custom Report Development

Limited

Available

Available

Project Management

Limited

Available (PM Aug)

Available

Hardware Troubleshooting

Available (TC Aug)

Available

Clock

Available

Available

Database Management

Limited

Available (TC Aug)

Available

Module Coverage

All WFC/Dimensions Modules

All WFC/Dimensions Modules

Backup & Recovery

Limited

Available (TC Aug)

Available

Ticketing System

Included but Optional

Included but Optional

Flex StaffAug icon

Flex StaffAug

20-40 hr/wk blocks

Expert part-time or full-time talent to extend the skills of your in-house team.

Get Started

Flex StaffAug addresses critical and costly staffing gaps.

(AC) Application Consultants for all UKG WFC and WFD modules

(TC) Technical Consultants for on-premise WFC clients

Integration Consultants for both WFC and WFD (Boomi) 

Improv Also Has: (PM) Project Managers Change Enablement Managers Business Process Designers Project Coordinators Business and Change Analysts

Business Systems Analysis

Available

Available

Requirements Gathering

Available

Available

Configuration (New)

Limited

Available

Available

Configuration (Changes)

Available

Available

Documentation

Available

Available

Training

Available

Available

Testing

Available

Available

Change Management

Limited

Available (PM Aug)

Available

Interface Troubleshooting

Available

Available

Interface Development

Limited

Available

Available

Custom Report Troubleshooting

Available

Available

Custom Report Development

Limited

Available

Available

Project Management

Limited

Available (PM Aug)

Available

Hardware Troubleshooting

Available (TC Aug)

Available

Clock

Available

Available

Database Management

Limited

Available (TC Aug)

Available

Module Coverage

All WFC/Dimensions Modules

All WFC/Dimensions Modules

Backup & Recovery

Limited

Available (TC Aug)

Available

Ticketing System

Included but Optional

Included but Optional

Flex Custom icon

Flex Custom

Anything is possible

A tailor-made plan structured around the issues and outcomes critical to your workforce.

Get Started

Every Workforce is different and has different support needs.

If your needs fall outside our other two options, consider Flex Custom and design your own unique support plan.

It all begins with a discovery call, so let's chat! The sky is the limit.

Business Systems Analysis

Available

Available

Requirements Gathering

Available

Available

Configuration (New)

Limited

Available

Available

Configuration (Changes)

Available

Available

Documentation

Available

Available

Training

Available

Available

Testing

Available

Available

Change Management

Limited

Available (PM Aug)

Available

Interface Troubleshooting

Available

Available

Interface Development

Limited

Available

Available

Custom Report Troubleshooting

Available

Available

Custom Report Development

Limited

Available

Available

Project Management

Limited

Available (PM Aug)

Available

Hardware Troubleshooting

Available (TC Aug)

Available

Clock

Available

Available

Database Management

Limited

Available (TC Aug)

Available

Module Coverage

All WFC/Dimensions Modules

All WFC/Dimensions Modules

Backup & Recovery

Limited

Available (TC Aug)

Available

Ticketing System

Included but Optional

Included but Optional

Consistent, expert UKG support begins with Improv.

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