There are many factors to consider when planning for an organization-wide Kronos training. A key part of the decision making process is asking questions and comparing the pros and cons of such a large investment. It is important to understand the scope of the training project so you can determine the exact amount of resources needed to make it successful. To help with your planning process, we have taken the top five most commonly asked questions we receive about Kronos Training and have compiled the answers into a single blog post. If you have been searching for answers to your questions about Kronos Training, you have come to the right place!
1. What type of training works best?
Without a doubt, live instructor-led training is the best option when equipping your workforce to use a Kronos application. It is crucial that there is an interpersonal interaction between a live instructor and participants. A live instructor allows employees to ask questions and receive instant feedback designed specifically for them. A presentation-style learning environment or a computer-based learning event can produce great results with a live instructor. However, a live classroom-based or presentation-based learning event isn’t always possible. A good way to work around this is to coordinate a live distance learning event or a computer based tutorial. Computer-based tutorials are usually a good fit for large organizations with many locations. It is also a good method for distance learning and allows organizations to pay a one-time fee for a reusable training event. If you are unsure which method would work best for your organization, you can contact an Improvizations' Training Specialist to help you create the best Kronos training experience for your needs.
2. How can we mitigate expenses to make training cost effective?
The key to limiting overall training costs is focusing on the end goal of user adoption throughout the organization. Organizing your training around this goal will allow you to tailor your learning experience to include only exactly what is necessary, saving valuable time and money. Kronos learning events vary in length from organization to organization, but commonly employee training is 60 to 90 minutes and around 4 hours for Supervisors or Managers. However, every organization is unique and training duration will need to be adjusted accordingly.
3. Do we need a training database? Where should the training take place?
The short answer to these questions is: it depends. You do not always need a training database; however, in situations where employees have a large number of topics to learn (such as schedulers or managers), a training database is strongly suggested. It will provide learners an opportunity to practice on their own and is crucial to their adoption of the Kronos™ application.
Training databases are fundamentally a copy of what the live Kronos application will be. The database should match, as closely as possible, the live application. It should provide a simulation of what the real system will look like, but be specifically planned and designed for training exercises and activities. Considerations should be made to how employees will access the training environment.
- Can they access it remotely?
- Should access only be provided during a training event?
When building real-world scenarios, it is important not to use real employee names. It is a good idea to use WIM (workforce Integration Manager) spreadsheets to keep employee data and punch data for the training environment. This will ensure that you can easily and quickly replace employee data and punch data if something catastrophic happens to the database. The punch data should link up to guided labs and guided exercises in the training materials.
To determine what your physical training environment needs to look like, consider the 4 W’s:
- When: When is the training? Day? Date? Time? What is your training timeline? Make sure your training does not happen too early, so that employees forget what they learned before using the applications (two weeks is a general guideline).
- Where: Where is the session? On-site or off? Is there transportation available? Is it easy to locate? Make sure the location is suitable for what is being covered. Ex: Training room is great for manager training. Swipe or terminal training should happen in front of a time clock in the employee work area.
- Who: Who is being trained? Who needs to be trained on what applications/processes? Ex: (Managers need more training then employees)
- What: What employees need to learn is directly correlated with where the training takes place. Consider what the employees need to learn and make sure they can practice the tasks they need to know in their training space.
Where training takes place is an important aspect of building trust with employees. Ensure that employees walk into a space that is welcoming and ready. Wherever your training takes place, the atmosphere should communicate that you are ready for them and are prepared for an excellent learning experience. The training location, the materials, and the training database combine to create your excellent learning experience.
4. How do you best motivate learners? How do you get people interested in Training?
To get people involved in the training process, you must get them motivated about the project's success. Make sure to explain the why behind the project and how it will benefit them. Get your employees involved in the training program, both its design and in delivery. If you get employees involved, the quality of the deliverables and events, as well as employee participation, will be improved.
5. What is the best way to build confidence and make training interesting?
The keys to building an employee’s confidence with a Kronos™ application are to provide just the information the participants need, and to make sure the information reflects the employee’s “real-world." Presenting unnecessary or even too much information can cause employees to become disconnected and uninterested. Also, make sure to create an environment where questions and discussions are welcomed so that employees feel comfortable enough to voice their questions or concerns with the application. Lastly, it is important to remember to state the advantages of the Kronos™ application, be it providing more control over an employee’s work or to streamline their responsibilities. Understanding these advantages helps motivate the adult learner.
Once you have starting planning for your Kronos™ Training, it is the ideal time to start building your Kronos™ Training framework. A training framework is the starting point in identifying the needs of your complete training plan. It is not to be confused with a final, detailed training document, but is extremely helpful for organizing preliminary thoughts and planning. If you are ready to start planning your Kronos™ Training or learning event, you can download Improvizations' training framework by clicking on the button below.