Many companies upgrade to take advantage of new and improved functionality. Caught up in the benefits of upgrading, reality can often hit hard. Unexpected costs, software conflicts, hardware problems, configuration issues, or loss of custom functionality can lead to budget overruns and poor user adoption.
Kronos provides new functionality in its major upgrades that reflects evolving technology and workforce needs. An upgrade can be a relatively quick project or quite extensive, depending on what version of Kronos you have, how much customization you have in place, and if your current environment is already working smoothly.
There are two typical approaches to upgrading: performing a Like for Like Upgrade or doing an Implementation Audit and Gap Analysis first. Which is the best approach for you?
The typical approach is to perform a "Like for Like" upgrade. This involves simply upgrading your software to the latest version without addressing any risk in current configuration changes, compatibility with current processes in place or validation that the existing application is functioning properly and is in compliance.
This is an ideal approach when everything is running smoothly and there aren't any major changes that might require additional user training. If you are only a version behind, this might be a good choice for you.
The second approach is to perform a thorough Implementation Audit and Gap Analysis to identify potential roadblocks, any issues in how you use Kronos today, as well as other Best Practices recommendations to ensure the Kronos application is stable and functioning optimally. We make training recommendations to increase utilization or if major new views or processes affect how your users interact with Kronos.
After completing the assessment, the upgrade includes configuration changes as needed, fixing any issues, and providing additional training so you receive the best possible return on your Kronos investment.
If you are upgrading over several versions (which means new functionality, new screens, new processes, and new user workflows), have changed union agreements since your initial configuration, or have been experiencing configuration challenges, this is our recommended approach.
“We worked with Improvizations to upgrade our Kronos Workforce 6.3 systems to Workforce 8.0. We successfully went live on the new version which included Timekeeper, HR/Payroll, Integration manager and some customer reporting. Your knowledge of the Kronos application suite, diligence in testing and working through challenges were critical success factors in allowing us to hit our target go live on time, and on budget.”
Many Kronos customers are upgrading directly into the Kronos Cloud. This can be a great choice – here’s why:
• Your IT staff doesn’t have the bandwidth, or financial resources to manage an on-site Kronos application.
• Upgrading to the Cloud can reduce time and cost, increasing your time to value proposition. Installation of applications, database-level service packs and patches are handled by the Kronos Cloud Services team, as well as data back-ups and regular system performance health checks.
• You can still work with a Kronos Services Partner like Improvizations to do the upgrade, or for any configuration, interfaces, reports, or other services needs that you may have.