Successful companies continually invest in new workforce management features to improve outcomes. But what if the people you've asked to use a new piece of technology fail to adapt? Would you know how to address the warning signs before your implementation project tanks?
A new Kronos upgrade or implementation can be technically challenging and emotionally exhausting. If you launched your implementation without Change Management, there’s still time to course correct. Here are warning signs your project is at risk:
What to Look Out For
Your project lacks executive sponsorship
Studies consistently show that a new technology initiative requires executive support to succeed. An executive sponsor will help communicate "the why" of a change, personalize its benefits for individuals and sectors, build training momentum, and give input on strategy and KPIs.
You have a one-size-fits-all training plan
Just as one shoe size isn’t practical for every foot, a general training plan will not fit every user. People use new technology in different ways and for different purposes. Change Management includes training approaches that address individual competencies, skills, and workflows.
Your project focuses solely on technology
Does your implementation plan focus more on interfaces, modules, functionality, and deadlines than on people? If so, a quiet mutiny may be brewing. Change specialists know when you connect people to a larger purpose, address fears, customize learning, and give high fives along the way, adoption rates go up.
Resistance is on the rise
Have people started to grumble? If so, they may not understand or be personally invested in the reasoning behind the implementation. Change Management launched as part of a Kronos implementation plan is designed to minimize resistance and maximize employee buy-in every step of the way.
Productivity and morale have dropped
Unmanaged change can zap employee motivation, productivity, and morale. Overwhelmed by change, people may become distant and unwilling to take on new responsibilities. Change Management helps implementation teams identify people having difficulties early on and establishes specific goals designed to build individual success.
There's a communication breakdown
If your team seems unclear about the process and frequently misses milestones and KPIs, poor communication could be the cause. Change Management creates ongoing conversation and collaboration between managers and stakeholders that is consistent, clear, and expressed in various formats that connect the change with a company's values, culture, and business goals.
Change Management is viewed as optional
Does your management team see Change Management as a project add-on or option? This one strategic mistake continues to cost businesses millions in failed IT initiatives. Change Management, launched as a non-negotiable part of a Kronos implementation, has been proven to repeatedly boost user adoption and project ROI.
Change management isn't a spreadsheet packed with milestones to be crossed off. Instead, it is a set of core principles applied that ensures Kronos changes are smoothly implemented, people are emotionally connected and technically able, and that the lasting benefits of a Kronos upgrade are achieved.
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Is your Kronos implementation or upgrade project at risk? The Improv team specializes in Kronos Change Management for Workforce Ready, Workforce Central, and Dimensions and is here to help. Let's talk today.